Privacy Policy

Overview

Forrest Taxi & Tours ("we", "us", "our") operates the website forresttaxitours.com and provides taxi and tour services in Saint Vincent & the Grenadines. This Privacy Policy explains how we collect, use, and protect personal information submitted through our website and communications channels (including WhatsApp and email).

By using our website or booking our services, you agree to the practices described in this policy. If you have any concerns, please contact us before using our services.

Information We Collect

We collect the following personal information only when you voluntarily provide it — for example, when making a booking enquiry or contacting us:

• Identity information: Full name
• Contact information: Email address, phone number (including WhatsApp), country of origin
• Trip information: Pickup location, destination, travel date and time, number of passengers, special requests, flight number, cruise ship name
• Communication records: WhatsApp messages and emails you send us

We do not collect payment information. All payments are made in person. We do not process credit or debit card details online.

How We Use Your Information

We use the information you provide solely to:

• Process and confirm your booking request
• Communicate with you about your trip via WhatsApp or email
• Provide customer support before, during, and after your service
• Send you booking confirmations and itinerary updates
• Respond to enquiries submitted through our contact form or messaging channels

We do not use your data for automated marketing, profiling, or targeted advertising.

Sharing Your Data

We do not sell, rent, or trade your personal information. We may share limited data only in the following circumstances:

• Service delivery: If a tour or transfer involves a partner guide or driver, we may share your name and booking details with them to fulfill your booking.
• Legal requirements: If required by law or government authority.
• Communication platforms: When you communicate via WhatsApp or email, messages are processed by Meta (WhatsApp) and your email provider respectively, subject to their own privacy policies.

Data Retention

We retain your personal data only for as long as necessary to provide our services and maintain records for legitimate business purposes (such as dispute resolution). In practice, booking records are kept for up to 2 years. You may request deletion at any time.

Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to correct inaccurate data
• Deletion: Request that we delete your personal data
• Restriction: Ask us to restrict how we use your data
• Portability: Receive your data in a machine-readable format

To exercise any of these rights, contact us at forrest.nichols.jr@gmail.com or via WhatsApp at +1 (784) 454-1458. We will respond within 30 days.

Cookies

Our website uses minimal, privacy-friendly cookies. We do not use tracking cookies, advertising cookies, or third-party analytics cookies that follow you across the web. Any cookies used are strictly functional (e.g., remembering your dark mode preference) and are stored locally in your browser.

Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, or disclosure. Our website is served over HTTPS. However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.

Contact Us

If you have questions about this Privacy Policy or want to exercise your data rights, please reach out:

• Email: forrest.nichols.jr@gmail.com
• WhatsApp: +1 (784) 454-1458
• Website: Contact Page

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects when the policy was last revised. Continued use of our services constitutes acceptance of the updated policy.